Responsible Gaming at 35dg
35dg is committed to providing a safe, fair, and enjoyable experience for all players in Bangladesh. Our responsible gaming tools put you in control of how you play — every session, every day.
Your Responsible Gaming Toolkit
Our Commitment to Safer Play
At 35dg, we believe that gambling should always be a form of entertainment — never a financial strategy, a way to escape personal difficulties, or a source of stress. We are committed to providing every player in Bangladesh with the tools, information, and support they need to keep their gambling experience positive and under control.
Responsible gaming at 35dg is not an afterthought — it is built into every layer of how the platform operates. From the moment you register, you have access to a full suite of player protection tools that you can activate, adjust, or escalate at any time through your account settings or by contacting our support team directly at [email protected].
Age Restriction — 21+ Only
35dg is strictly an adults-only platform. You must be 21 years of age or older to register an account, make a deposit, or place any bet on the Platform. This requirement applies to all players regardless of their location within Bangladesh — whether you are in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar.
During the KYC verification process, 35dg requires players to submit valid government-issued identification documents that confirm their date of birth. Any account found to belong to a person under the age of 21 will be suspended immediately, all funds will be frozen pending investigation, and the account will be permanently closed in line with our Terms and Conditions.
Deposit Limits
One of the most effective ways to stay in control of your gambling is to set a deposit limit before you start playing. 35dg allows you to define the maximum amount you can deposit into your account within a chosen time frame. The following options are available:
- Daily deposit limit: restricts the total amount you can deposit in any single 24-hour period. This resets at midnight Bangladesh Standard Time (BST, UTC+6).
- Weekly deposit limit: restricts your total deposits over a rolling seven-day window. Adjustments to increase this limit take effect only after a 7-day cooling-off period.
- Monthly deposit limit: sets the ceiling for total deposits across a calendar month. This is the most powerful option for players who want firm long-term control over their spending.
- All deposit limits can be activated or adjusted instantly from your account settings. Reducing a limit takes effect immediately; increasing a limit is subject to a mandatory cooling-off period to protect against impulsive decisions.
To set or change your deposit limits, log in to your 35dg account and navigate to the Responsible Gaming section of your account settings, or contact our support team directly.
Time-Out and Cool-Off Periods
If you feel you need a short break from gambling without committing to full self-exclusion, a time-out or cool-off period may be the right option for you. During a time-out, your 35dg account is temporarily suspended — you cannot place bets, make deposits, or access any games. Your account balance is preserved in full. The following time-out durations are available:
- 24-hour time-out: suitable for players who want to pause play for a single day to reset perspective.
- 7-day time-out: a one-week pause that gives you space to reflect on your recent playing activity and reassess your approach.
- 6-week time-out: a longer cooling-off period recommended if you have been experiencing repeated urges to gamble beyond your intended limits.
Time-outs are applied immediately upon request. Once a time-out is active, it cannot be reduced or cancelled early — this is a deliberate protection feature, not a restriction. When the period ends, you will receive a notification before your account is re-opened, giving you the choice to extend rather than automatically resume.
Self-Exclusion
Self-exclusion is our most serious player protection tool, designed for players who feel that gambling has become a genuine problem in their lives. When you request self-exclusion at 35dg, your account is closed and you are prevented from registering a new account for the duration of the exclusion period.
Self-exclusion periods at 35dg are available for 6 months, 1 year, 3 years, or permanently. Any funds remaining in your account at the time of self-exclusion will be returned to you via your registered bKash, Nagad, or Rocket wallet after the standard verification period. To request self-exclusion, follow these steps:
- Contact 35dg support at [email protected] or via live chat and state clearly that you wish to self-exclude.
- Specify your preferred exclusion duration — 6 months, 1 year, 3 years, or permanent.
- Our team will process your request within one hour and send a confirmation to your registered contact details.
- Your account will be immediately suspended, promotional emails will be stopped, and any outstanding balance will be processed for return within 5 business days.
Recognising Problem Gambling
Gambling becomes a problem when it stops being entertainment and begins to interfere with your finances, relationships, work, or mental health. The signs are not always obvious at first, and they can affect anyone regardless of age, background, or how long they have been playing. Be honest with yourself if you recognise any of the following:
- You spend more money on gambling than you originally planned, or you chase losses by betting more to try to win back what you have lost.
- Gambling is interfering with your work, studies, or daily responsibilities. You find yourself thinking about gambling when you should be focused on other things.
- You have borrowed money, sold possessions, or gone without essential items in order to fund gambling activity.
- You hide your gambling activity from family and close friends, or feel ashamed, anxious, or irritable when you are not gambling.
- You have tried to cut down or stop gambling but found it difficult or impossible to do so on your own.
- Gambling is your main way of coping with stress, boredom, anxiety, or difficult emotions rather than just a leisure activity.
Your Activity History and Spending Overview
Staying informed about your own gambling behaviour is one of the most powerful tools available to you. 35dg provides every registered player with a full, transparent activity history accessible at any time from the account dashboard. Your history includes a detailed log of every bet placed, every deposit made via bKash, Nagad, or Rocket, every withdrawal processed, and the total time spent in each gaming session.
We recommend reviewing your activity history at least once a month. If you notice a pattern of increasing bets, longer sessions, or more frequent visits that concerns you, act on that concern early — use the deposit limit or time-out tools before the pattern escalates. Awareness is the foundation of responsible gaming, and 35dg makes that awareness as easy as possible to access.
Tips for Safe and Enjoyable Play
Even if you are not experiencing any warning signs, these practical habits will help you keep gambling a positive part of your leisure time rather than letting it grow into something more serious:
- Set a budget before you start every session and stick to it. Treat your gambling budget like an entertainment expense — once it is gone, the session is over.
- Never gamble with money that is earmarked for essential expenses such as rent, food, utilities, or family needs. Only bet with money you can genuinely afford to lose.
- Take regular breaks during your session. Step away from the screen, stretch, and return only when you feel calm and in control — not when you feel frustrated or chasing a loss.
- Do not gamble when you are emotionally distressed, under the influence of alcohol, or extremely tired. These states impair judgement and dramatically increase the risk of impulsive decisions.
- Balance gambling with other activities you enjoy. Maintaining a rich life outside of gambling — sport, social connections, hobbies, family time — naturally reduces the risk of it becoming problematic.
- Remember that outcomes in casino games are determined by Random Number Generators (RNG) and are completely independent of previous results. No strategy can guarantee a win, and past winnings do not predict future outcomes.
Get Help — We Are Here for You
If you feel that gambling has become a problem for you or someone close to you, please do not wait. Reaching out early makes a real difference. The 35dg support team is available 24 hours a day, 7 days a week, and is trained to handle responsible gaming enquiries with complete confidentiality and without judgement.
Play Smart, Play Safe at 35dg
Responsible gaming and great entertainment go hand in hand at 35dg. Explore our cricket betting, slots, and live casino — always within the limits that work for you.