35dg Privacy Policy — How We Protect Your Data
Your privacy matters to us. This policy explains exactly what personal data 35dg collects, why we collect it, who we share it with, and the rights you hold over your own information.
Privacy at a Glance
1. Introduction
35dg ("we", "us", "our") is committed to protecting the privacy of all users who access and use the 35dg platform at 35dg.pro. This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you register an account, make deposits, place bets, withdraw funds, or otherwise interact with our Services.
By using the 35dg Platform, you acknowledge that you have read and understood this Privacy Policy in full. If you do not agree with any part of this policy, please discontinue use of the Platform and contact us to close your account. This policy should be read alongside the 35dg Terms and Conditions, which govern your use of our Services more broadly.
2. Information We Collect
When you register and use 35dg, we collect the following categories of personal information:
- Identity data: full name, date of birth, gender, and government-issued identification document details (for KYC verification purposes).
- Contact data: mobile phone number, email address, and residential address as provided during registration or KYC.
- Financial data: deposit amounts, withdrawal requests, transaction history, and the mobile wallet identifiers (e.g. bKash or Nagad account number) used for transactions.
- Gameplay data: game history, bet amounts, session durations, wagering activity, and responsible gaming tool settings (e.g. deposit limits, self-exclusion status).
- Technical data: IP address, device type, operating system, browser type and version, time-zone setting, and session activity logs used for security and fraud prevention.
We may also collect information passively through the following technologies when you use the Platform:
- Browser cookies and local storage used to maintain your session and remember your preferences.
- Analytics tags that help us understand aggregate platform usage patterns, page performance, and user flow — these do not identify you personally.
- Device fingerprinting signals used exclusively for fraud detection and account security — not for marketing profiling.
3. How We Use Your Information
35dg processes your personal data only for specific, defined purposes. The table below sets out each purpose and its lawful basis:
| Purpose | Lawful Basis |
|---|---|
| Account registration and identity verification (KYC) | Contract performance; legal obligation |
| Processing deposits and withdrawals via bKash, Nagad, Rocket | Contract performance |
| Fraud detection, anti-money-laundering checks, and security monitoring | Legal obligation; legitimate interest |
| Responsible gaming monitoring (deposit limits, self-exclusion, session reminders) | Legal obligation; legitimate interest |
| Sending account-related communications (transaction confirmations, security alerts) | Contract performance; legitimate interest |
4. Sharing Your Information
35dg does not sell, trade, or rent your personal information. We may share your data with carefully selected third parties only in the following circumstances:
- Payment processors and mobile wallet providers (bKash, Nagad, Rocket, and partner banks) — solely to execute your deposit and withdrawal instructions.
- Identity verification and KYC service providers — to fulfil our legal obligations around age and identity verification before allowing withdrawals.
- Fraud prevention and security technology providers — to protect the integrity of the Platform and all player accounts.
- Law enforcement and regulatory authorities — where disclosure is required by applicable law, court order, or legitimate regulatory request. 35dg will notify you of such requests where legally permitted to do so.
5. Cookies and Tracking Technologies
35dg uses cookies and similar tracking technologies to operate the Platform and improve your experience. We use the following categories of cookies:
- Strictly necessary cookies: These are essential for the Platform to function. They enable core features such as session management, login state, and security checks. These cannot be disabled.
- Analytics cookies: These help us understand how players navigate the Platform — which pages are visited most, where users drop off, and how features are used. This data is aggregated and does not identify individual users.
- Preference cookies: These remember your settings and choices (such as language preference and responsible gaming settings) so you do not need to re-enter them on each visit.
You may disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform. 35dg does not use third-party advertising or retargeting cookies.
6. Data Retention
35dg retains your personal data only for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable law. In practice, the following retention periods apply:
Account and transaction records are retained for a minimum of five years following account closure to comply with applicable anti-money-laundering and financial record-keeping obligations. KYC documents are retained for the same period. Gameplay logs are retained for two years for audit and dispute resolution purposes. Where you have exercised a right to erasure, 35dg will delete or anonymise your data to the extent permitted by law.
7. Data Security
35dg takes data security seriously and has implemented a range of technical and organisational measures to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure:
- TLS/SSL encryption for all data transmitted between your device and our servers, ensuring that your account credentials, payment details, and personal information cannot be intercepted in transit.
- Encrypted storage of sensitive fields such as passwords (using industry-standard hashing algorithms) and financial identifiers.
- Access controls ensuring that 35dg employees can only access personal data on a need-to-know basis, with full access logging and regular access reviews.
- Regular security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.
8. Your Rights Over Your Data
You have the following rights in relation to the personal data 35dg holds about you. To exercise any of these rights, please contact us at [email protected] with your account details and the nature of your request:
- Right of access: You may request a copy of all personal data 35dg holds about you, along with information about how and why it is being processed.
- Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it without undue delay.
- Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
- Right to restriction: You may ask us to suspend processing of your personal data in certain circumstances, for example while we verify the accuracy of data you have disputed.
- Right to data portability: Where processing is based on your consent or a contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
35dg will respond to all data rights requests within 30 days of receipt. Where a request is complex or numerous, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reasons for it.
9. Third-Party Services and Links
The 35dg Platform integrates with third-party game providers — including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming — to deliver the games and live casino experiences available on the site. These providers operate their own data processing infrastructure. When you play a game hosted by a third-party provider, that provider may collect technical data such as session duration and game outcome logs directly. 35dg ensures that all integrated providers are contractually bound to handle such data in a secure and confidential manner consistent with this Privacy Policy.
The Platform does not contain links to external third-party websites. All navigation on 35dg remains within the 35dg.pro domain. Should this change in future, any such external links will be clearly indicated and this Privacy Policy will be updated accordingly.
10. Children's Privacy
The 35dg Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account, make a deposit, or use any of the Services.
11. Changes to This Privacy Policy
35dg reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the features of the Platform. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via the contact details held on their account.
Your continued use of the Platform after any update to this Privacy Policy constitutes your acceptance of the revised policy. We recommend bookmarking this page and reviewing it periodically, particularly before making a deposit or withdrawal.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 35dg handles your personal data, please contact our support team. We take all privacy enquiries seriously and aim to respond within one business day.
Email: [email protected] — Our privacy and support team operates 24/7 and serves players across all regions of Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.
Play Safely at 35dg Today
Your privacy is protected every step of the way. Now that you know how 35dg keeps your data safe, join thousands of Bangladesh players enjoying cricket betting, slots, and live casino — all in BDT.